Purpose of the Role To represent Derbion in a front-line position, maintaining a professional approach at all times. To provide a professional and efficient administrative function to support the Centre Management Team and deal with general office duties and enquiries Key Responsibilities To provide a presence on either the Centre?s Reception Courteous communication skills are required to liaise with members of the public and retailers. Meet and greet visitors in a friendly and professional manner delivering world class service Maintaining a smart and well-groomed appearance meeting our uniform standards Manage the switchboard in a professional and effective manner answering all calls adhering to company policy Collect, read and distribute post, organise outgoing mail and couriers as required Maintain clean and tidy reception area Update telephone list and key holder register Prepare centre staff management movements report on a weekly basis Maintain the computer filing system, carrying out regular housekeeping and archiving Update centre management notice board Assist with community bookings and requests Manage uniform requests, orders and stock control Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows. Booking travel arrangements on a adhoc basis for managers Be responsible for the monthly stationery order Updating job vacancies on the website Centre credit card receipting Ensuring a good knowledge of all facilities and processes in order to deal with customer?s queries, complaints and compliments in line with company procedure Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication Ensure that customer comments are recorded and ensure that customer feedback is passed onto management Updating employee induction handbook and putting new starter induction packs together Assist with H&S recording of information for training, risk assessments, audits and administration of fire evacuation packs Assist with purchase order administration Being able to interpret customers? needs and deliver meaningful advice Taking the initiative in assisting customers To undertake ad hoc admin duties as required by Centre Management team Skills, Knowledge and Experience Reception and/or switchboard experience Proven practical office experience and excellent keyboard skills Sound level of education, good written skills Excellent customer relations and good communications skills Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential) Competencies and Attributes: Highly professional and efficient Strong organisational and customer service skills Fast and responsive ? working to strict deadlines Ability to multi-task, solve problems and work efficiently under pressure Ability to communicate effectively at all levels Motivated, proactive attitude, ability to work on own initiative Utmost discretion when dealing with all sensitive and confidential information Flexible, helpful attitude High standard of professional grooming Ability to listen and willingness to learn Committed, motivated and passionate about our people and our company Demonstrable background in Customer Service High level of integrity Experience in monitoring social media Working Hours - Monday ? Friday 40hrs Salary - 25,002.00 #LI-DNI Please see our Benefits Booklet for more information.
