Calling all customer service professionals! We?re looking for friendly, hardworking individuals with a passion for delivering excellent customer service to join our Adviser Support team. The purpose of the role is to offer excellence in dealing with incoming calls and written communication for AJ Bell Investcentre, our online financial adviser led platform. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly. What does the job involve? You?ll be responsible for answering inbound calls, responding to incoming emails, and using a secure messaging system to deliver award-winning service to our customers and their financial advisers We?re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner. This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience. What we?re looking for: Five GCSEs grades A*-C (or equivalent), including Math?s & English The ability to demonstrate excellent customer service skills A polite and professional telephone manner Strong communication skills, both written and verbal. Competent with Microsoft Word, Excel and Outlook Ability to work under pressure and meet deadlines Patience and empathy with customers who may need extra support Previous experience in a call/contact centre role is desirable but not essential Career progression is something we pride ourselves on here at AJ Bell, we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. Working hours for this role are Monday to Friday from 8:30am - 5:00pm. About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than 80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1400 employees and have been named one of the UK?s ?Best 100 Companies to Work For? for six consecutive years. What we offer: Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Casual dress code Discretionary bonus Contributory pension scheme Healthcare Cash Plan Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Buy as you earn share scheme Free annual share scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental Free onsite gym Paid volunteering opportunities, free social events and more At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That?s why we offer a hybrid working model, where you?ll spend 3 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
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