Job Description - Affordability and Vulnerability Specialist
E.ON Next is the new, next face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we?re building a new business. This time, focussed solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition. E.ON Next is all about creating a sustainable future, now. We?re moving our energy in the right direction, one little big step at a time. Don?t be in the dark any longer. Explore these pages to discover E.ON Next. Now is the time to reimagine yourself. Can you bring feel-good energy to the table? Look at the skills you have that match what E.ON Next is looking for... Affordability and Vulnerability Specialist As an Affordability and Vulnerability Specialist, you?ll be part of our customer operations team and have the most rewarding job - You?ll be speaking to our customers throughout inbound and outbound telephony as our main form of communication and via email. You?ll be empowered to support our customers using third parties such as Paylink, National Debt Line and more. The team will be part of our team where we support the most vulnerable customers in our business. We give our customers enhanced support when they are facing financial hardship and quality conversations are key; This includes getting the best outcome for our customers via setting arrangements, taking appropriate payments and ensuring a right outcome for their financial situation. We support the business in all things Ability to Pay, Priority Services Register and support in ensuring we?re meeting our licence conditions as well as putting our customers at the heart of everything we do. You?ll be thinking on your feet and using your initiative to make your own decisions using the training and guidance provided. We work fast-paced to meet our customer demand but don?t worry - We face challenges together, we support one another through every problem. Working within our specialised area, our telephony work will vary depending on priority. If you have a passion for supporting the business and our customers in vulnerable circumstances and look for job satisfaction, then this is the role for you. Here at E.ON Next we care about each other and our business, so sitting comfortably isn?t our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you?. Could thrive in an area which must take into account debt and our most vulnerable customers Able to converse in difficult conversations with high risk vulnerable customers A passion for delivering an exceptional customer experience Resilient and excited to solve complex problems Good English skills, both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Confident in making important decisions Drive to identify and implement change Commitment to provide an outstanding customer journey What you?ll receive from us: 26 days holiday plus bank holidays AND a guarantee of your birthday off Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Weekly socials where we get together as a family to wind down Trust - You?re responsible for your customer experiences and your own development Salary of 24,195 - 26,010 per annum dependent on experience Working environment: Flexible hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder. ?Location - Nottingham For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider A place to be you We?re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we?re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
