Business Analyst- Case Management Systems- CRM Dynamics

Job Description - Business Analyst- Case Management Systems- CRM Dynamics

Business Analyst- Case Management Systems- CRM Dynamics Business Analyst with full end to end experience of supporting case management system projects on CRM Dynamics is needed to support our client on a digital transformation project. The Business Analyst will be tasked with end to end process mapping and redesign to improve their current case management systems and process on CRM Dynamics to transform the user journey and experience. Business Analyst- Case Management Systems- CRM Dynamics- Essential Experience Excellent core Business Analysis skills with the ability to capture requirements and map business systems processes. Experience of working on case management system projects on Microsoft CRM Dynamics. Knowledge of case management systems and processes. Extensive experience of working on Microsoft CRM Dynamics projects with product knowledge of its capability. Experience of web accessibility GDS standards and improve customer journeys.   Experience of digital front door services and redesigning these. Experience of working on Agile transformation projects and supporting upskill and skills transfer. 6 month contract with 2 days per week on site in Manchester. 400- 450.00 per day inside IR35 InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.