Business Unit : COO, Customer Support Salary range: 25,600 - 36,000 per annum DOE red-hot benefits Location: UK Remote with occasional travel required to Hub (Leeds, Gosforth, Glasgow) Get out of your comfort zone. Live a life more Virgin. Our Team In this role you?ll actively support and help deliver both fraud and non-fraud regulatory, strategic and locally driven change initiatives safely across the operation. The role is instrumental to helping ensure business readiness, delivering changes effectively and successfully, thereby achieving the desired positive outcomes and benefits to customers, colleagues and the business. You?ll have the opportunity to work across multiple and different Fraud Operation teams, each with their own particular focus and purpose. What you?ll be doing Championing the customer and leading change to improve the customer journey balanced with associated fraud and wider economic crime risk considerations. Facilitating a high-performance environment within Fraud Operations. Representing Fraud (& Risk) Operations and supporting projects alongside Subject Matter Experts & Managers to help ensure all change impacts on the operation are correctly identified, assessed and issues escalated in a timely manner with counter measures agreed and put in place. Managing and overseeing both business and people implementation readiness. Ensuring that processes are designed efficiently and implemented accurately and safely. Helping to deliver transformation and continuous improvement changes which deliver efficiencies and quality benefits through to realisation. Ensuring that all changes impacting the department have followed and meet the correct requirements of the internal governance standards and frameworks. Supporting with the reporting and communication of the status of all changes across Fraud Operations to varying individual and group stakeholders. We need you to have Subject matter expertise and/or leadership/management experience of working in a fraud or risk environment. Subject matter expertise and/or experience of working in a change environment or role. A proven track record of successfully delivering significant changes. A background or qualification in project and/or lean manufacturing methodologies. A demonstrable track record of delivering improvements leading to the reduction in demand, reducing operating costs through to realisation and improving customer outcomes. Strong stakeholder management, communication and presentation skills with excellent attention to detail. The ability to challenge and influence others including senior stakeholders constructively. Sound and practical knowledge of policies, the regulatory environment and governance standards that will help ensure the operation is and remains compliant. Familiarity with daily operational demands and priorities including the basics of work planning, resource balancing, capacity management and service level agreements. The ability to pro-actively look for and propose innovative and future improvement opportunities that will help shape and enhance the operation. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part?Time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there?s no waiting around, you?ll enjoy these benefits from day one. Feeling insatiably curious about this role? If we?re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We?re all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We?re making great strides towards achieving our ambition of becoming the UK?s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we?re a workforce to be reckoned with, and we?re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people?s lives. We?re customer-obsessed and work tirelessly to deliver on our purpose, ?Making You Happier About Money.? This means we?re able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We?re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we?re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It?s important to note that there may be occasions where it?s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we?ll need you to confirm you have the right to work in the UK. If you?re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years? worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we?ll ask for six years of regulatory references, and once in the role, you?ll be subject to periodic employm
