Drive your Career Forward! A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK?s largest specialist motor insurer. As a Claims Fraud Investigator you?ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS? stance of a zero-tolerance approach to any fraud. Claims Fraud Investigator - Key responsibilities Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement. Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making. Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales. Engaging with external suppliers including accident investigators, motor engineers and panel solicitors. Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation. Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability. Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations. Claims Fraud Investigator - Desirable behavioural attributes Enthusiasm and passion about fraud prevention. Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business. Ability to perform in a fast-paced environment. Strategic and Inquisitive thinker with a methodical approach to work. A high level of self-motivation and a willingness for personal development. Strong interpersonal and organisational skills. Excellent communication skills, both written and orally. Counter Fraud/Financial Crime experience desirable. Claims handling experience desirable. Benefits: Competitive Benchmarked Salary 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary sacrifice benefits Annual benefits reviews The option for professional qualifications and study support
