Job Description - Customer Service Admin Assistant
Are you based in the Sunderland area? Do you Trade Customer Service and Admin experience? Jewson Partnership Solutions, is a leading building materials distributor in Northern Europe working with Public Sector clients locally, is on the hunt for a Customer Service Admin Advisor who?s as passionate about great service as we are. JPS, Unit 5, Wellmere Road, Sunderland SR2 9TE Hours of work 730am to 430pm Monday to Friday Key Responsibilities Get to know our product lines and services Providing consistent and accurate admin support for the branch Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey Keep the branch looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts Work with colleagues to suggest opportunities for improvement Essential: GCSEs (Or equivalent) - Maths & English. A basic understanding of the market and product knowledge. Able to work on own initiative and as part of a team. Proactive, flexible and enthusiastic attitude. Demonstrable customer service focus. IT literate - Knowledge in use of Microsoft Outlook, Teams, Excel. Able to create and maintain successful relationships. Previous industry experience preferred but not essential Experience in a customer facing environment Passion for working with people A positive can-do attitude What?s in it for you? Competitive Basic Salary Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme - launching soon! 34 days holiday per year About us At Jewson Partnership Solutions , we?re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We?re a friendly and collaborative team, passionate about what we do and committed to doing it well.? If you?re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
