Job Description - Customer Service Telephone Advisor
About the role Our Customer Service Contact Centre are looking for friendly, helpful people to join them. Our fast paced, team orientated and supportive environment is really at the heart of our customer service. The role involves taking lots of calls from different people providing them with a great customer service. The calls can involve giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have. It will also involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. Supporting customer enquiries through inputting information accurately and efficiently will also be important. As the role grows training and support will be given to deal with other queries, like opening accounts and supporting our customers through more difficult, challenging or sensitive situations. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support ?My Lifestyle? retail discounts Service recognition scheme About you For this role you?ll be a people person! You?ll have current experience of working with customers and providing a great service in a busy environment, maybe from a retail or another call centre background. Phone experience isn?t essential as you?ll receive full training on our systems and services. It?s more important that you are confident and can engage with a diverse range of people, find out how to help them best and give them a great experience with us. You?ll have good accuracy skills, will enjoy learning new things, being part of a team and generally helping people around you. The recruitment process will involve: CV and application questions Face to face or teams competency based interview and a role related exercise Start date will be the 3rd March with with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls. Once you?re trained and comfortable in the role you?ll revert to a hybrid working pattern (this is usually between 3 to 6 months) . Once hybrid we?ll ask you to at least spend two days a week with us in Coventry House, in Binley. Here you?ll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well-being and games room! Our Contact Centre operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off in lieu will be given) We reserve the right to close this advertisement early if we receive a high volume of suitable applications so please don?t delay in making an application. About us As a mutual, we?ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. We?re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you?ll make us stronger. You can build so much more than a career. Come and make a difference in our Society, that?s been voted a ?Great Place to Work? by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we?ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
