About a career with Elis The role of a Customer Start Up Coordinator is to ensure a trouble-free start-up and collection change that meets the contractual agreement. You will plan and coordinate installations working closely with all internal departments and teams and liaising with customers to overall support the Elis mission to develop and provide value-added textile, hygiene and safety solutions. Your Mission at Elis Prepare project plan for start-up/collection change with clear milestones. Set up new customers on Internal System (AX) and keep the installation monitor up dated with all comments. Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc. Verify operational capability to deliver according to agreed service levels. Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations. Keep customers and internal stakeholders updated on Start-up progress. Monitor expected lead times throughout and keep all updated during weekly installation meetings. Participate in start-up/collection change of international and national contracts when relevant. Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary. Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned. Highlight to all any concerns you have during the process where we could potentially not deliver on promise. Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems. Send, monitor and share results from start-up survey. Ensure post-integration and handover to local operations teams once implementation is complete. Stationary, First Aid Equipment, PPE Ordering Booking Courses, Training Card Updates General Administrative Support Duties What will make you stand out? Display a customer centric mind-set Ability to work effectively in a matrix organisation Strong planning skills Excellent communication skills both oral and in writing Structured and self-driven Good understanding of Microsoft systems Fluent in English both oral and written GCSE?s or relevant experience Project management experience desirable What?s on offer? Are you ready to take your career to the next level? Don?t miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.
