Job Description - Finance Customer Service Representative
An exciting opportunity has become available within our expanding Granite Finance Department. We are looking for a Customer Service Representative who is passionate about delivering an outstanding level of customer service. If you are self-motivated, have great communication and listening skills and would value the excellent training, friendly working environment and flexible approach to working on offer, then this may be the job for you. Job Title: Finance Customer Service Representative Location: Liverpool, Hybrid Salary: 24,255 - 25,876 Plus up to 2,000 performance related bonus per annum, once established within your role. Job Type: Full Time Working hours: 37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm. What you will be doing: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills. Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments Amending and updating customers details, including changing their direct debit payment dates and bank account details Setting up Payment Plans and providing support for customers who may require forbearance options. Offering solutions for customers who are in financial difficulty. Sending out documentation to customers Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately. Logging, handling and resolving complaints. Referrals to other departments where applicable Adherence to FCA compliance procedures at all times What we?re looking for: A Positive "can do" attitude. Excellent communication and listening skills. The ability to demonstrate empathy and patience when dealing with all customers. Excellent attention to detail Good problem solver Ability to work in a fast-paced environment. Ability to multi-task and manage time effectively. Excellent customer service skills, incorporating a confident and pleasant telephone manner. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it?s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week 250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it?s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
