Description About the Team The Hearings Assistants (HAs) are a team of five staff members, and they assist the Hearings Team in preparing for fitness to practise hearings in the review and development of key communications. About the role To assist the hearings team to successfully prepare for virtual fitness to practise hearings, including providing a comprehensive administrative support service, to assist in the reviewing and development of key communications as well as providing excellent standards of customer care to all internal and external stakeholders. About You Educated to GCSE level, English language, and Maths A-C level or equivalent, or substantial relevant experience. Proven administrative experience in a customer service environment. Proven experience of working with a wide variety of people at all levels. Excellent communication skills, both verbal and written. Ability to deal with a high workload, including planning, prioritising, and managing time effectively across the organisation and externally. High quality, sensitive, effective customer care skills. Excellent IT skills, including Excel and Microsoft Teams. The ability to be proactive and a high level of problem-solving skills. Ability to work within defined regulations and following established procedures. An understanding of the importance of confidentiality.. A willingness to continually develop levels of knowledge, as required by the role. A collaborative approach to team working within and across the organisation. Benefits 30 days annual leave - plus bank holidays Enhanced Pension Contributions via our attractive Pension Scheme ? with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance ? 4 x current salary Hybrid/Flexible working policies Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans About Us Our core role is to regulate . First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we?ll always take action when needed. To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people?s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we?re increasing our visibility so people feel engaged and empowered to shape our work. Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions. Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation. Additional Information Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment. The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post. Up to Band 5: Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC. Heads of: Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC. Our Pay Policy It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustments We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us. Screening and vetting All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
