Company description: Work Location: Nottingham, on-site 5 days per week Role Type : Full-Time, Permanent Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you! This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers. Job description: Key responsibilities: Taking customer support calls Diagnosis of hardware and software issues over the phone and via remote access Assisting customers to resolve software and hardware problems. Liaising with other departments to assist with resolving customer issues Profile description: Experience required: A sound understanding of IT hardware and software Excellent communication and customer service skills Excellent problem-solving skills Ability to use own initiative Able to work in a team A patient and organised approach Ability to meet deadlines and prioritise workload Able to work under pressure A willingness to keep up to date with IT developments Experience of EPOS systems an advantage Schedule: Monday to Friday Weekend availability Experience: IT Support: 1 year (preferred) We offer: Perks & Benefits: Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks ? including Peppy Health, Perkbox, etc... Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Work Location: In person If you want to be a part of a fast-growing PE-backed organisation - APPLY now!
