Hours: Full time, 40 hours per week Hourly rate: 12.00 per hour Key Results Deliver a full and timely commercial and personal laundry service for all sites of St Monica Trust, as required. Control of laundry stores and equipment. Maintain a clean and safe working environment. Comply with Health and Safety regulations and legislation in relation to tasks undertaken and to report any situations that could be considered hazardous. Open, run and close the laundry service on Saturday mornings and times when the Manager or Senior are away. Build good working relationships with colleagues (including in other teams) and treat every item that passes through the laundry with care and attention. There may be occasions when you need to support with the transport of laundry between sites, to be agreed from time to time with line manager. Skills and Experience Communication Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Identify and recommend learning and development areas for colleagues. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Understand the needs of older people and people with dementia (including willingness and motivation to learn). Aware of cultural and individual differences in all interactions and service areas. Working with Others Works effectively as part of a team. Builds relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Ability to undertake heavy manual work. Evidence of ability to learn. Customer service skills. Desirable Experience of working in commercial laundry Experience of operating machinery. Knowledge of Health and Safety, manual handling and infection control. Additional Information * Duties must be carried out in compliance with St Monica Trust?s Equity, Diversity and Inclusion Policy. * This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. The role Being in one of our catering teams means you?ll be providing hot, healthy and satisfying food not only for residents, but also for visitors and your fellow colleagues. Within the catering team there are a range of roles, including head chefs, sous chefs, commis chefs, catering assistants and hospitality support workers. Training and development There is plenty of opportunity to perfect your skills, and plenty of room for career development and a chance to work your way up the ranks within the catering team.
