The Operations Manager will be responsible for managing the day-to-day operations of our outsourced services. This role involves ensuring that all processes are running smoothly, meeting client expectations, and continuously improving operational efficiency. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a commitment to delivering exceptional service. The Operations Manager will be responsible for managing the day-to-day operations of our outsourced services. This role involves ensuring that all processes are running smoothly, meeting client expectations, and continuously improving operational efficiency. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a commitment to delivering exceptional service. Oversee the daily operations of outsourced services, ensuring compliance with company policies and client requirements. Develop and implement operational strategies to improve efficiency and effectiveness. Monitor and analyse operational performance metrics , to ensure targets are met and areas for improvement are identified. Manage, develop and lead a team of Team Leaders and CSA?s, setting operational goals, providing guidance, support and direction and promoting a positive work environment. Maintain strong relationships with clients to understand their needs, address any concerns promptly and ensure solutions are in place to their satisfaction. Develop and maintain standard operating procedures (SOPs) and ensure adherence. Handle escalations and resolve operational issues promptly. Prepare and present operational reports to senior management. Ensure compliance with health and safety regulations. Manage budgets and optimise resource allocation to meet operational demands. Ensure high performance standards are achieved across all teams by utilising the appropriate company people policies and processes Qualifications & Experience Essential ? Proven experience in operations management, preferably in an outsourced environment. ? Strong leadership and team management skills. ? Excellent communication and interpersonal skills. ? Ability to analyse data and make informed decisions. ? Proficiency in using operations management software and tools. ? Strong problem-solving skills and attention to detail. ? Ability to work under pressure and meet deadlines. Desirable ? Experience of the Charity / outsourced sector Individual Competencies Leadership: ? Ability to inspire and motivate a team. ? Strong decision-making skills. ? Conflict resolution and management. Communication: ? Excellent verbal and written communication skills. ? Ability to convey complex information clearly. ? Active listening and interpersonal skills. Operational Excellence: ? Knowledge of operational processes and best practices. ? Ability to develop and implement efficient workflows. ? Continuous improvement mindset. Client Management: ? Strong client relationship management skills. ? Ability to understand and meet client needs. ? Negotiation and influencing skills. Analytical Thinking: ? Ability to analyse data and identify trends. ? Problem-solving and critical thinking skills. ? Attention to detail. Project Management: ? Ability to manage multiple projects simultaneously. ? Strong organisational and time management skills. ? Proficiency in project management tools and methodologies. Financial Acumen: ? Understanding of budgeting and financial management. ? Ability to optimise resource allocation. ? Cost control and efficiency improvement. Adaptability: ? Ability to adapt to changing environments and demands. ? Flexibility in managing unexpected challenges. ? Resilience under pressure. Technical Proficiency: ? Proficiency in operations management software and tools. ? Understanding of relevant technology and systems. ? Ability to leverage technology for operational improvements. Compliance and Safety: ? Knowledge of health and safety regulations. ? Ability to ensure compliance with legal and regulatory requirements. ? Risk management skills. Travel Requirements ? Ability to travel to other office locations and stay away with suitable notice Key Contacts & Relationships: Internal ? Head of Operations ? Senior Operations Manager ? Head of Connect Support Services ? Team Leaders ? HR Colleagues External ? Snr Contract Managers ? Client vendor manager ? Client senior stakeholders ? Client change functions EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.</p
