Regional Risk and Compliance Manager Location: England / Wales - Hybrid (Travel c60%) Salary: Negotiable As a Group we are continuing to invest in giving our businesses the best support possible, to enable further growth and ensure our teams continue to have right tools to do the job. This role is a key element in delivering support to our regional retail operations and raising it from a business level responsibility to a group one. On a day to day basis you?ll be: Ensure robust monitoring and challenging of the Profit Centre(s) in the implementation and embedding of the Retail Division key controls, as required to comply with the Brown and Brown (Europe) policies and minimum standards. Where concerns and/or breaches are identified, ensure appropriate remediation action is undertaken. * Assist with the completion of a control attestation process for the Profit Centre(s). Where concerns and/or breaches are identified, ensure appropriate remediation action is undertaken. Ensure the effective and robust operation of the risk management framework in the Profit Centre(s), including the identification, monitoring and reporting of key risks and related controls. Reporting and escalation of risk events and near misses. Oversee completion of remediation actions. Regularly review Customer Experience MI to identify risks, regulatory concerns and key control inadequacies within the Profit Centre(s). Escalate to senior stakeholders, ensuring management are provided with appropriate assistance, as required, to address risks of poor outcomes to customers. Proactive engagement with management to drive improvement in key risk indicators such as, but not limited to, file audit completion and pass rates, complaints outcomes, AR oversight, regulatory breaches. Ensure root cause and trend analysis is performed. Ensure effective reporting within assigned Profit Centre(s) on risk and compliance matters, ensuring the key issues are raised. Present at Board and QBR meetings on risk and compliance matters, as required. Periodically attend the management meetings of firms, highlighting key risk and compliance matters. Perform an appropriate level of sample checking of adherence to regulatory requirements and Brown and Brown key controls, to identify aspects of non-compliance and assist with the actions to address, as appropriate. This should include, but not be limited to, performing regular samples of file reviews to identify non-compliance with ICOBS and assessment of the effectiveness of the implementation of the file auditing regime. Build strong relationships with the Managing Director(s) of the Profit Centre(s), the leaders of the individual businesses/trading names and other key stakeholders. Be a ?trusted advisor? to teammates in the Profit Centre. Provide subject matter expertise, advice and guidance on areas of regulation, policy and risk management to assist businesses to identify solutions. Assist with the implementation of regulatory change, including ensuring teammates are provided with guidance on the application of relevant laws, regulations and standards. Ensure that teammates are provided with sufficient and appropriate training on risk and regulatory topics. As required, develop and deliver training to teammates on the application of relevant laws, regulatory requirements, key controls and other risk and regulatory compliance matters. Support management with the implementation and embedding of actions from Compliance Monitoring reviews, Internal Audits and Insurer audits. Track implementation to promote timely closure of actions. Ensure reporting and escalation of any issues. Manage the timely and accurate submission of all regulatory returns and internal Group regulatory reporting. Ensure duties are performed in line with the three lines of defence model. Maintain effective working relationships with key first line of defence teammates which enable collaborative working, whilst maintaining objective oversight and challenge. Be the first point of contact for the first line. * Contribute to and support the Profit Centre(s) to meet their objectives and goals. What?s on offer: A Negotiable basic salary a developing benefits package that will only continue to grow as we do Support and funding for professional qualifications and personal development A culture built on honesty, trust and putting clients first. Some wonderful career opportunities as we continue to grow and develop the team further Your Experience: A skill set that includes high level stakeholder management, analytical, reasoning and IT Skills coupled with the ability to manage and coach a small team of staff Ideally qualified to relevant level (Degree / CII Exams). A solid understanding of FCA rules and procedures from either an Insurer or Broker background - due to the nature of this role prior compliance experience is essential. A full driving licence - travel is to be expected with this role (2-3 days per week on site)
