Description Do you thrive in a fast-paced environment and enjoy delivering exceptional customer service? Are you looking for a role where you can make a direct impact on both customer satisfaction and business growth? If so, a leading supplier to the civil engineering and utilities industries is looking for a passionate and proactive Sales Administrator to join their dynamic team. About the Role: We are seeking a Sales Administrator who can deliver world-class customer care. You will be responsible for processing orders, responding to customer inquiries, resolving issues, and finding opportunities to upsell. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience. What?s in it for you? Training Opportunities: Both internal and external courses to enhance your skills. Fast-Paced Environment: Thrive in a role where no two days are the same, and you?re always focused on delivering fast and accurate results. Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers. Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised. Career Growth: Grow in a business that provides both internal and external training to help you develop and progress. A little about the company: They are a leading civil engineering supplier established in 2008, serving clients across utilities, telecoms, highways, rail, and civils industries across the UK. With a 40 million turnover and 100 staff, we continue to grow and innovate. Their new headquarters in Leeds will be a state-of-the-art facility, providing an exciting working environment for our team. Key Responsibilities: Process customer orders using Sage, ensuring accuracy and timeliness. Proactively chase deliveries and liaise with customers on estimated delivery times. Identify opportunities for upselling and cross-selling to increase order value. Innovate and improve systems to consistently achieve 100% customer satisfaction and WOW experiences. Coordinate demo fleet, special orders, and service issues, ensuring timely follow-up. Manage returns, credits, replacements, and customer complaints with efficiency and care. Requirements What we?re looking for: Strong customer service skills with experience in order processing and problem-solving. Familiarity with Sage or similar internal systems is a plus. Ability to upsell and cross-sell, enhancing customer value. Quick response time and ability to thrive in a fast-paced environment. A team player with a commitment to punctuality, reliability, and protecting brand integrity Benefits Salary: 28,000 - 30,000 raining Opportunities: Both internal and external courses to enhance your skills. Fast-Paced Environment: Thrive in a role where no two days are the same, and you?re always focused on delivering fast and accurate results. Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers. Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised. Career Growth: Grow in a business that provides both internal and external training to help you develop and progress.
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