Reference number: JR243305 Location: Kaplan International College London Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: 29,000 - 31,000 per annum Join our team as a Senior College Service Advisor "Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." - Dmytro Kuzmenko, College Service Advisor. Why Join Us The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. What you will do As a Senior College Services Advisor, you?ll play a vital role in ensuring excellent pre-arrival, arrival and accommodation support for all our students while creating a positive impact on the student journey. As part of the Student Services team, your work will be at the heart of fostering a supportive and organized environment for students. You?ll also have the opportunity to shape team training, improve processes, and manage essential student social activities, making a tangible difference in both student experience and student success. This is your chance to lead, innovate, and contribute to a thriving academic community! What you?ll bring to the role Customer Service & Communication: Excellent customer service skills, strong verbal and written communication abilities, and the ability to encourage these qualities in others. Experience & Interests: A strong interest in education, particularly in supporting the wellbeing and safeguarding of international students. Technical & Organisational Skills: Proficiency in IT (especially Microsoft Excel, including formulae, VLOOKUP, and pivot tables), strong organisational abilities, and effective time management. Teamwork & Leadership: Proven ability to work collaboratively in teams, with experience leading activities or small teams to achieve goals. Personal Attributes: Attention to detail, confidentiality awareness, initiative, flexibility, and a strong commitment to Equality, Diversity, and Inclusion. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave* Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 31st March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
