Salary: 43k - 53.8k per annum (Dependent on skills & qualifications) Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more Reference: REQ4548 We are looking for?. An exciting opportunity to join a cutting-edge company which takes pride in serving 6m customers keeping them safe and warm every day. As Senior HR Co-ordinator you will be a team lead for 3 HR Co-ordinators in the Shared Services Hire-to-Retire team to ensure all the scoped HR Services across the lifecycle are delivered on time and to standard. You will provide team leadership and oversight of the administrative and transactional HR service across Hire to Retire. This role will be required to intervene where necessary and escalate queries to the process lead or relevant COE resource. This role will collaborate across HR COEs to monitor service delivery performance, review HR policies and processes and identify opportunities to enhance SLA attainment and employee experience. We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you?re supporting from the office or working on the front line, every role plays a part. How you?ll support us on our mission to keep people safe and warm? Lead, mentor and motivate a team of HR Co-ordinators, ensuring high performance and a collaborative environment Oversee daily operations and project support, ensuring adherence to HR SLAs Manage the accurate and timely processing of all Tier 1 HR transactions, including onboarding and benefits enrolment Resolve complex HR inquiries and escalated transactions, acting as a Tier 2 functional specialist Lead the development and implementation of process improvements, leveraging technology and automation Develop and maintain comprehensive knowledge resources to empower employees and managers with self-service capabilities Review and analyse HR data to identify trends, areas for improvement, and opportunities to enhance service delivery Champion a culture of exceptional customer service within the HRSS team Build strong relationships with HRBPs, COEs and other stakeholders to understand their needs and adapt services Foster a culture of continuous learning and development within the HRSS team, providing opportunities for growth and progression What you?ll need Bachelor?s degree in Human Resource Management or a related field, with 2-3 years of experience in a HR administrative or coordinator role A good knowledge of the SGN Business and complexities around contractual issues alongside a strong knowledge of HR policies, procedures and best practices Excellent communication, both written and verbal, stakeholder management, interpersonal skills and experience in people management Strong experience in Shared Services and knowledge of best practice, Service Delivery and Service Management Data driven mindset with high attention to detail and excellent forward planning with the ability to work under pressure and deliver work to required deadlines We would prefer if you had relevant industry experience. However, if you don?t have all the qualifications, but think you have other applicable experience that would make you a good fit for the role, we would still love to hear from you.
