Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to oversee and coordinate the daily operations of a team of Claims staff, ensuring efficient handling and resolution of claims under the team?s responsibility. Motor Claims Team Leader Leeds/Hybrid The Opportunity We are looking for a Motor Claims Team Leader to oversee a team of Motor Claims First Response Customer Advisors. The role involves managing daily operations, mentoring and developing team members, and upholding high standards of customer service and compliance. The ideal candidate will drive efficiency and effectiveness in the vital first notification claims journey, ensuring an empathetic customer experience, whilst nurturing a collaborative and performance-focussed team culture Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service. If you?re passionate about making an impact and shaping the future of claims, this is the place for you! Your new role Lead and manage a team of Motor Claims First Response Customer Advisors, ensuring a high level of performance & compliance with internal SLAs, Statutory and Corporate service standards Regularly deliver in the moment coaching to improve individual performance, implement development and foster career progression plans for all direct reports Identify process issues impacting on customer experience or indemnity spend and make recommendations to resolve Support and embed process change as required Consistently reach out to customers to understand need, deliver solutions that enhance the customer experience and ensure customer retention. Utilise & interpret data to understand claims performance, identify issues and track performance improvement arising from change initiatives About you Previous leadership experience within insurance desirable Confidence to proactively make in the moment decisions and effectively handle challenging conversation, whilst balancing necessary tones of understanding and empathy. Excellent team player Good organisational, data and analytical skills Able to use MS office applications, Word, Excel, PowerPoint Interpersonal and communication skills with ability to influence key stakeholders Able to produce detailed reports at various levels Track record in delivering superb ?above and beyond? customer service Understanding of change and automation Why QBE? At My Best ?? ?At QBE, we want our people to feel rewarded and inspired to perform at their best, that?s why we have created ?At My Best?. It?s our connection, our way of showing we have your back. We understand that one size doesn?t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It?s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? We?re an international insurer that?s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what?s around the corner, but at QBE we?re asking the right questions to enable a more resilient future ? helping those around us build strength and embrace change to their advantage.?? QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? With more than more than 13,000 people working across 27 countries, we?re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? To find out more about why you should work for QBE, visit our careers website.? At My Best - QBE Benefits You are more than your work ? and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below, we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension ? you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance ? we fund fully comprehensive private medical cover for you and all the family. Family friendly policies ? we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet?s future, as well as your own. Cycle-to-Work ? benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000. To find out more visit our Reward Page QBE Awards Some of the award?s QBE are proud to have won, been a finalist for, and shortlisted for include;? AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Em
