About the role; As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2025. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of 80 and our recent accreditation as a ?Great Place to Work? in addition to being placed on the ?2024 UK?s Best Workplaces in Tech? list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid ?TSG Festival? and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the ?TSG Foundation? established in November 2022 has so far donated over 160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or studied a technical related degree, qualification or apprenticeship In addition to one of the above you must have some customer service experience Application Criteria; To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. There is a cost to complete these exams as they are industry recognised qualifications, however if you are successfully progressed to a face-to-face meeting with TSG then we will reimburse the cost of one of these certifications, regardless of the interview outcome. MS-900 AZ-900 Your behaviours; Enthusiastic with a drive for self-development to proactively improve your skillset Demonstrates commitment to the role, the team and company, and will go the extra mile when required High initiation, challenge focused with a good focus on detail Creative whilst reacting positively to new challenges and change Team player, although also able to work on your own Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner Self-starter and ability to use own initiative Benefits; 25 days annual leave public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Perkbox discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards If this sounds like the role for you, please apply today to be considered.
