Jobs Customer Experience Manager

  
  

Oxford (uk)

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Found in CareerBuilder - About the role A passion for great service! We are looking for passionate Customer Experience About the role A passion for great service! We are looking for passionate Customer Experience Managers to help us change the retail customer...

Jobs Customer Experience Manager »
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Leeds (uk)

Found in Reed - of Lowell?s values and essential for a successful, modern consumer business. The Customer Experience Insight We?re Lowell. Haven?t heard of us? Then let us say hello. You may not know us, but our reputation?s growing. We help our customers pay off their debts in practical and affordable ways. And, we do it honestly, ethically, and without any confusing legal jargon. We?re expanding quickly, and looking for people who really want to help our customers turn their finances around. People who really want to make a difference. People like you? So that?s us. Now, let?s talk about your role. Customer focus is a central part of Lowell?s values and essential for a successful, modern consumer business. The Customer Experience Insight Analyst will use their analytical skills to provide new and creative insight to business decision makers to continually improve customer experience and achieve better customer outcomes to help Lowell achieve industry leading customer experience. Key duties & responsibilities: The role holder will carry out detailed analysis of the customer experience tracking research, identifying customer sector, client, status and appropriate demographics providing Lowell with actionable insights. The role holder will use a range of data sources including customer experience tracking research, complaint root cause analysis, Customer Service operational data, customer journey and customer journey outcome testing data to provide the most comprehensive view of customer experience. The role holder will work collaboratively with Customer Service Operations, Collections etc to identify the most effective leavers to pull to improve customer?s financial wellbeing. The role holder will need to have good experience of analytical and statistical techniques preferably gained in the Financial Services sector/Customer Service/Research Agency. Experience of excellent data visualisation and business reporting best practice. How do we say thank you? You have a huge impact on our success and our rewards reflect this. With us you?ll get: A competitive salary and annual pay reviews A annual bonus for a job well done 3% flexible benefits; whether you?re into fitness or extra holidays, there?s something for you. Want more? Our on-site subsidised restaurants serve great food all day. Cancel your gym membership we have one on site - it?s free! Free parking. A fantastic culture with more little perks along the way. Once you get here, you?ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. What do we need from you? To make the grade, you?ll need the following expertise: Excellent data interpretation skills Basic SQL skills Ability to interpret and challenge complex data Expertise in Excel is at an advanced level as data manipulation and analysis is a core part of this role Good stakeholder management - ability to critically assess and challenge in a customer focused way. Take the next step and apply Got the lowdown? Like what you see? Make an application so we can consider you for the role.

Jobs Customer Experience Insight Analyst »
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Edinburgh (uk)

Found in Fish4Jobs - Competitive: Anonymous: Are you looking for a vibrant new and exciting sales and customer service Competitive: Anonymous: Are you looking for a vibrant new and exciting sales and customer service opportunity? My client is a European manufacturer within the trade and home Edinburgh

Jobs Anonymous: Customer Experience & Acquisition Manager »
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London (uk)

Found in Fish4Jobs - and improve the customer service department of a successful and dynamic internet retailer. London (Greater) £35,000 ? £40,000: RecruitmentRevolution.com Ltd: This is an exciting opportunity to shape and improve the customer service department of a successful and dynamic internet retailer. London (Greater)

Jobs RecruitmentRevolution.com Ltd: Customer Experience Manager ? Successful Internet Retailer »
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Leeds (uk)

Found in Reed - growing. We help our customers pay off their debts in practical and affordable ways. And, we do We?re Lowell. Haven?t heard of us? Then let us say hello? You may not know us, but our reputation?s growing. We help our customers pay off their debts in practical and affordable ways. And, we do it honestly, ethically, and without any confusing legal jargon. We?re expanding quickly and looking for people who really want to help our customers turn their finances around. People who really want to make a difference. People like you? So that?s us. Now, let?s talk about your role As Learning Experience Designer, you?ll design and develop technical and non-technical learning experiences that strengthens the capability of our colleagues and supports the Lowell culture. In your new role you will: Assess learning needs and provide solutions to solve them Create learning experiences that engage others and develop the Lowell culture Support the digital agenda with creative ideas of how to move learning away from pure classroom activity Facilitate face-to-face learning experiences Design and deliver a wide range of e-learning that support the business and people strategy Evaluate the impact of each learning experience and continuously improve solutions accordingly Partner with subject matter experts to transform their knowledge to digestible and engaging learning content Visualise, share and deliver creative ideas for learning Utilise technology to create career paths to support continuous development and succession How do we say thank you? You have a huge impact on our success and our rewards reflect this. With us you?ll get: Competitive salary and annual pay reviews Annual bonus for a job well done 3% flexible benefits; whether you?re into fitness or extra holidays, there?s something for you Our on-site subsidised restaurants serve great food all day Cancel your gym membership we have one on site - it?s free! Free parking A fantastic culture with more little perks along the way Once you get here, you?ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop What do we need from you? Experience of designing and developing impactful blended and digital learning solutions, including the use of eLearning Authoring tools (such as Articulate Storyline, Captivate or similar) Confident facilitator of face-to-face learning Experience of both learning design and delivery Consultancy skills to work with the business to understand and respond to learning needs High level of PowerPoint mastery Highly creative and innovate thinker with excellent communication skills and a visual eye Technical design and configuration expertise using learning technologies Strong attention to detail, able to produce accurate and high-end work Knowledge of UX/UI (User Experience and Interface design) principles and methodology Take the next step and apply!

Jobs Learning Experience Designer »
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Bristol (uk)

Found in Reed - . You will get to choose which days you can work and we can offer you flexible work that you can manage Are you a PGCE student or a Newly qualified teacher? Tradewind recruitment is looking for confident and engaging Newly Qualified teachers to work as Supply teachers in our local schools in Bristol when the schools reopen. Our client schools cater for Primary and Secondary ages and most of the Special Educational needs settings are keen offer supply work to newly qualified teacher once they open again. Usual working hours for these supply teaching roles normally are between 0830-1530 and can be between Monday to Friday and it will involve working with pupils who have additional needs in Primary or Secondary phases. You will get to choose which days you can work and we can offer you flexible work that you can manage with your other commitments. You will be able to change your availability from week to week. This type of work will offer you new experience as a newly qualified in schools once they re-open in your local area, where you will be able to use your teaching skills in alternative educational settings and schools. You will also get to meet lots of schools in your local area where you will build rapport and good relationships which could also potentially benefit your work as a teacher over the coming years. Some schools might also take you on directly after a couple of terms or offer you to get you through your NQT year. The schools we work are within commutable distances from postcodes in Bristol. By registering with Tradewind, you will benefit from: *Top rates of pay through our attraction of the best education talent Minimum 110 GBP per day for day to day supply teaching and higher for our more long-term teaching roles. To join us and be successful in this exciting position, you will need to: * ** Be completing your PGCE or qualifying as a teacher by September 2020 ** Have experience of working with children with additional needs. **Be subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks *Have a CV covering at least 10 years employment/education history included and any employment breaks must be explained *Have the legal right to work in the UK To apply for this position, or hear more about the exciting opportunities we have here at Tradewind, please call the Bristol office on , or . We are still working our usual working hours and happy to chat to you about this role and others and help you find additional work once schools re-open. Tradewind Recruitment is a Sunday Times Top 100 employer - stopping at nothing to ensure our candidates, clients and employees come first. At Tradewind, you will have access to 25 fully certified CPD courses, that?s 18 more than our next nearest competitor, all focused on making you the best you can be. We have the very best people available to take your call and look after you every step of the way. We pride ourselves on exceptional service and take the time to really get to know you. Put simply; we listen, we learn, we deliver. Why? Because our people matter most. We specialise in matching Teachers and Support Staff to their dream job, and help Primary, Secondary and SEN schools recruit for a wide range of roles across our 11 offices in the UK, including: London, the West Midlands, the North West, East Anglia, the North East, the South West, Yorkshire, the Midlands, Herts and Bucks. Awarded REC Audited Education gold standard - Tradewind Recruitment are committed to Safeguarding and are also a proud Equal Opportunities Employer.

Jobs NQT with SEN Experience »
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Leeds (uk)

Found in Reed - I am actively looking to engage a National Customs Manager for an exciting role with a global I am actively looking to engage a National Customs Manager for an exciting role with a global freight forwarder with bases in both Leeds & Birmingham. Client Details My client is one of the world leading freight forwarding organisations. They supply and assist customers in a variety of industries; from heavy manufacturing, to defence and retail. Due to various contract wins, my client is on-going rapid expansion. Description As the National Customs Manager you will have a vast array of knowledge surrounding Import & Export Compliance. You will report into the UK Head of Operations and cover the following responsibilities: Managing a team of 10x Shipping and Customs Experts (within CFSP & Audit) Manage the Customs/CFSP team in the smooth running of the department. Including staff coaching, training and monitoring of performance, working alongside the CFSP Supervisor. To collect all shipping documentation (Airway bill, Commercial Invoices, Customs Documents, Proof of Delivery) from Freight Forwarders and Customer Service teams on a daily basis to UK Customs Requirements. Once data is obtained ensure it is tracked and documents correctly to comply with Eaton and HMRC Requirements. To Follow up with customer and Freight Forwarders to obtaining missing documentation in a timely manner, this involves working with tight deadline. The Daily leasing with customers and carriers to check products have been delivered and the correct information has been provided and being confident in chasing and dealing with the demands of the business. To stay up to date with current legislation and export documentation requirements to ensure compliance. To collect and provide the shipping documentation for Letters of Credit, leasing with internal finance, customer service and compliance teams to ensure the understanding of requirements for a letter of credit is met. Contacting and chasing the Freight Forwarders for the documentation required for the letter of credit within a timely manner to ensure Eaton is paid before expiry of the letter of credit. To communicate with the Chamber of Commerce to apply for attested documents as per shipping requirements of products being shipped. Profile The successful National Customs Manager will be a specialist in the field of shipping compliance and be commutable to either Leeds or Birmingham. You will also have the following skills and experience: Managerial experience in import and export compliance, ideally within the freight forwarding sector. Broad knowledge of all Customs procedures and policy Background within CFSP & Customs warehouse procedures would be desirable Experience with ATR1 and EUR1?s. Fluent in HAWB / MAWB and / or Seaway Bills of Laden. Commutable to either Leeds or Birmingham with the possibility of remote working. Job Offer 45,000- 70,000 (dependent upon experience) Company car allowance Bonus of up to 10% of basic salary

Jobs National Customs Manager »
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Manchester (uk)

Found in Reed - for: Previous experience of managing a customer service team ideally within a FCA regulated call centre Job Title - Customer Service Team Manager Job Salary - 25,000 - 30,000 DOE Job Location - Manchester City Centre! State of the art offices! Great working hours! We are looking for an experienced Customer Service Team Manager to join our Manchester office and become part of an established and successful customer service function, that is renowned in the industry for providing exceptional service and boasts 4.5 out of 5 on trustpilot. Despite the current challenges due to Covid19 we are still very much active and growing as a business. If you are passionate about customer service and getting the most out of your staff in a dynamic environment then this could be the right opportunity for you. The job: Driving the performance of your team of customer service advisors to ensure quality targets & KPI?s are consistently met Coaching & developing new starters Daily management of your team and conducting team meetings Developing staff through monthly 121?s Providing staff with ongoing training and coaching What we are looking for: Previous experience of managing a customer service team ideally within a FCA regulated call centre environment Ability to work under pressure and manage your time effectively Self-motivated, ambitious and determined If you feel you have the drive and ambition to be successful in this role please apply immediately! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Jobs Customer Service Team Manager »
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Birmingham (uk)

Found in Reed - with the suitable customer service and administration experience to prospectively begin a new role commencing I am recruiting on behalf of one of our Public Sector clients who are seeking candidates with the suitable customer service and administration experience to prospectively begin a new role commencing in July on a temporary ongoing basis. This particular client plays a key role in the processing of different immigration applications. - You will assist in the provision of transaction processing services to a number of applicants and/or clients. - You will be responsible for defined core administrative, operational and/or technical activities within a section or department. - You will provide a range of straight forward, routine services often as part of a team. - You may be required to respond to routine queries, issues or circumstances, and refer any unusual or non routine situations to others. The Ideal Candidate: - Able to work in a team or other structured environment. - Articulate and able to maintain good relationships with colleagues and clients. - Deliver a high quality customer service in a professional manner, creating trust and confidence. - Excellent communicator. - Effective team player, who constantly displays commitment and flexibility. - Assimilates and applies policies and procedures consistently. - Accurate and timely delivery of tasks. - Effective problem solver - Excellent organisational skills - Attention to detail in record keeping Key Responsibilities: - Process work in line with agreed procedures, business rules and scripts. This could include, but is not limited to, making calls, answering calls, responding to emails and queries, taking messages or processing transactions. - Learn the procedures and understand parameters of producing quality output. - Process work to a defined level of quality. - Resolve queries, escalate as necessary (e.g. team leader/manager) and log if necessary. - Schedule and prioritise allocated work on a daily basis. - Distribute information and when required, work to other members or groups. - Support line management on any additional admin when required. - Maintain records for audit purposes. - Ensure deadlines are adhered to. The right candidate should expect a pay rate of 9.62 per hour. This will be a full time role temporariliy based in Birmingham City Centre with the prospect to possibly relocate within the Birmingham area. If you believe that you would be an ideal candidate, please apply online with your most up to date CV and experience.

Jobs Customer Service »
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Manchester (uk)

Found in Reed - profiles based on internal and external data Manage another customer analyst providing coaching An agile Customer Analyst is required to join one of the UK?s largest eCommerce pure plays on a 12-month fixed term contract. You will join their dynamic marketing department and work in their state-of-the-art HQ. This is a very financially stable, cash rich business which is showing no signs of slowing down in the current economic climate. This business has a significant international presence and has floated on the London Stock exchange but still hasn?t lost their start up, dynamic mentality. You will also benefit from a competitive salary, flexible working, access to internal and external training opportunities, generous staff discounts, a generous package and free parking to name a few. As a Customer Analyst, you will have the following responsibilities: Make actionable recommendations and provide insight for the business by analysing internal and external consumer data Work collaboratively with internal stakeholders understanding their business requirements and providing them with accurate reports and insights Build consumer profiles based on internal and external data Manage another customer analyst providing coaching and guidance Work with the development and IT teams to provide key customer metrics Adopt a test and learn strategy to improve customer segmentation The ideal customer Analyst will have the following background: Degree educated at a 2:1 or above, ideally in a numerate subject Experience with in depth analytics using SQL, Python and R to gain customer insight in a commercial setting Advanced Excel skills Comfortable with Large customer data sets including internal and external data Experienced with the delivery and preparation of presentations Great communication skills with experience communicating ideas with non-technical users Strong business acumen and commercial awareness If you would like to work an award-winning business, please don?t hesitate to apply. The full interview process will be conducted remotely over the next few coming weeks. Their offices are commutable by car from: Manchester, Warrington, Liverpool and Preston.

Jobs Customer Analyst »
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Hampshire (uk)

Found in Fish4Jobs - for customer experience advisors based in Basingstoke! The 37 hours are to be worked between 8.00am ? 5.00pm Starting at £20,000, increasing to £22,099: VIVID Housing Limited: We have permanent vacancies for customer experience advisors based in Basingstoke! The 37 hours are to be worked between 8.00am ? 5.00pm Monday to Fri Basingstoke, Hampshire

Jobs VIVID Housing Limited: Customer Experience Advisor / Contact Centre Advisor / Call Centre Advisor »
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Birmingham (uk)

Found in Reed - Customer Services Assistant Manager (Construction Manufacturing) This exciting new role has come Customer Services Assistant Manager (Construction Manufacturing) This exciting new role has come about due to our client opening their new Technical Services Office close to Birmingham City Centre! You will be part of a brand new team comprising of Technical Services, Design Engineers, CAD Engineers and the CAD Technicians who will all work closely to you to enable an exceptional delivery of customer service. Not only will you be taking a brand new role, you will also be part of an exciting time for this client as they plan to globally dominate their specialism in Construction Manufacturing an Contracting. The purpose of your role is to ensure that customers continue to receive a very focused and detailed service from start to finish. To encourage repeat business by promoting excellent customer service and effective communication. Being a main point of contact for the Customer Service team and promoting the centralisation of it within the business. Main responsibilities: To furnish the business with correct and accurate reporting reflecting the daily / weekly functions of the business as a whole Provide support and structure to the customer service team and promote the "Customer First" ethos Working collaboratively with internal stakeholders, ensuring the clean and efficient flow of orders across business. Prioritising the relationship with the operations team to ensure customer delivery focus. Setting, Monitoring and reporting on the Department / Individuals KPI?s Providing an efficient and effective customer journey across operations, customer service and warehouse Ensuring that a world class customer journey, with delivery on time and in full Ensuring that customer processes are followed and delivered Communicating with relevant departments, UK and globally, to ensure customer delivery Reviewing customer policies and procedures The role will require a construction and commercial awareness, along with the ability to be task orientated, ensuring that all team members achieve monthly targets and KPI?s. An ability to work autonomously with a can-do attitude will be a key attribute, in addition to an eye for detail and an ability to lead a team. This role will at times need to deputise for the Customer Service Manager in making Key business decisions Keeping contacts with existing customers to ensure that good customer service is delivered and optimise the potential repeat sales market. There will be a need to work closely with the commercial team and operations department to prepare weekly pipeline data and drive the team to achieve the targets each month. An ability to communicate the importance of this function internally and get the team buy-in will be essential. A high level of professionalism will be crucial for this function. The candidate will also need to an ability to communicate effectively both internally and externally at all levels. Knowledge and Skills required: Strong problem-solving skills. A positive outlook and can-do attitude. Task orientated with view to getting the job done. An ability to lead a team and take responsibility. Work effectively at all levels, both internally and externally Good Interpersonal & team working skills Good verbal and written communications skills. Excellent working knowledge of Microsoft suite. Good attention to detail Has an ability to work with KPI?s Demonstrate strong organisational skills Be able to multi-task and stay focused on delivering the end goal. Have a strong focus on Customer Service Contractual Benefits: Salary 24,000 - 28,000 (depending on experience) Annual guaranteed bonus Monday to Friday hours full time (early finish on a Friday) 24 days annual leave plus bank holidays Pension contribution up to 9% NOTE: All new offices are compliant with current social distancing measures To Apply: Please click on the link to apply ensuring all your details and contact information are fully up to date. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

Jobs Assistant Customer Service Manager Construction Manufacturing »
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Leeds (uk)

Found in Reed - their financial situation. Providing an excellent customer experience; whilst ensuring we achieve a sustainable NRG are thrilled to be supporting a brilliant client located on the outskirts of Leeds City Centre. Our client is looking for Financial Care Advisors to join them by mid-June on a temporary basis until March 2021. The site is located close to main public transport links, making it a very accessible workplace to get to. Our client is looking for experienced customer service professionals who have experience of working within a contact centre environment. Experience of working within banking/financial services would be a benefit for this role. Day to day you?ll be: Contacting our customers to discuss their financial situation. Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer. Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams. Where necessary working to defined processes managing cases through the courts to recover monies owed. Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events. Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience. Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. Skills: We?d love you to bring: Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service. The ability to be insatiably curious, asking questions and negotiating to deliver the best solution. Flexible working to suit customer needs and business demands. Previous face to face or telephone based customer experience. A caring, positive attitude with a genuine desire to exceed our customers? expectations.

Jobs Customer Service Advisors »
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Stoke-on-Trent (uk)

Found in Reed - customer base, they thrive on a can-do culture for their customers, creating great experiences. Description An exciting opportunity has arisen for a Customer Service Team Leader to join a leading leisure and sport business, based in Stoke on Trent. Due to business growth, they are looking for a solution focused Customer Service Team Leader to take ownership over excellence in customer service. Client Details Our client, based in Stoke on Trent, is a leader within the Leisure and Sport industry. With an international customer base, they thrive on a can-do culture for their customers, creating great experiences. Description Duties of the role include: Lead and motivate team to deliver excellent customer service, in line with KPIs Support with the recruitment for the team Coach and mentor team to ensure best in class customer service Create a culture of team working Work closely with operational stakeholders to provide a voice for the customer Managing the day to day running of the team Profile The successful Customer Service Team Leader will be/have: team leader experience ability to motivate and engage ability to set goals and drive team forward great communication can-do attitude Job Offer The salary on offer is 24k - 27k per annum Great company benefits

Jobs Customer Service Team Leader »
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Leeds (uk)

Found in Reed - . You?ll provide a red hot service whilst helping customers to manage their financial situation to make Our client, based in Leeds City Centre is looking for Customer Service Advisors to join them for between 9 and 12 months, working full time in their head office. The successful candidate will be naturally curious, and willing to go the extra mile to provide their customers with the support they need. You?ll provide a red hot service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you?ll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy. Day to day you?ll be: Contacting customers to discuss their financial situation. Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer. Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams. Where necessary working to defined processes managing cases through the courts to recover monies owed. Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events. Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience. As we?re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow. Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. We?d love you to bring: Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service. The ability to be insatiably curious, asking questions and negotiating to deliver the best solution. Flexible working to suit customer needs and business demands. Previous face to face or telephone based customer experience. A caring, positive attitude with a genuine desire to exceed our customers? expectations. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years? worth of satisfactory references. Inclusion is at the heart of our culture. It?s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong, and our recruitment process reflects this approach Headway Recruitment is acting as an Employment Agency in relation to this vacancy.

Jobs Financial Customer Service Advisor »
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Leicester (uk)

Found in Reed - and determination to succeed. With previous customer service and sales experience, you will take full responsibility Location:Leicester with the potential to work from home. Salary: 18,000 rising to 22,000 after 3 months successful probation (OTE 45k ) Type:Full Time 35 hours Hours:Mixture of shifts 10am - 6pm or 2pm - 8pm (Saturday Mornings x 2 per month - able to work from home on Saturdays) This employer is currently looking to recruit motivated and ambitious sales and customer service advisors who possess drive and determination to succeed. With previous customer service and sales experience, you will take full responsibility for converting generated leads to new business in line with their company?s targets. They?re looking for confident, outgoing people that have a dedicated work ethic and that will strive towards "EXCEEDING" targets while contributing to a one team ethos. The position is a multi-disciplinary role with the applicant needing to demonstrate a strong sales aptitude, with perseverance and self-motivation controlling the sales process from start to finish. This is an exciting opportunity to join a company experiencing strong and rapid growth with career progression opportunities available to the right candidate. Requirements for this role: - Demonstrated sales from service experience with an "Amazing "telephone manner - An ambitious individual with drive and determination to achieve targets whilst maintaining high quality assurance levels - Previous experience within a target driven environment, taking full responsibility to identify cross sales opportunities enhancing your own/team targets - Strong organisational/ time management skills balancing customer call backs and completing new order administration - The ability to work independently but to also work effectively as part of a team - Be able to demonstrate perseverance and self-motivation to take the sales process from start to finish - Tenacity to handle objections and rejections while continuing with a positive attitude towards existing and potential customers - Enjoys fostering sustainable conversations to build our reputation and trust in the marketplace - Be adaptable to change, the business is in a period of growth, they are continually learning and adapting to put the business in the strongest position for success. This means you need to be able to be flexible and not be frustrated by change - Proven ability to manage client relationships with sensitivity & professionalism within the field of Wills and Lasting Powers of Attorneys Benefits: - Competitive base Salary of 18,000 to 22,000 - Realistic earnings of up to 45k - Monthly bonus based on achieving targets - Company laptop - Pension contribution after 3 months? probation completion - Full classroom training and induction to give you the best possible start - One team ethos with a fun and supportive workforce Their business is created on Affordable, Accessible and Amazing service. They do this through advancing their people, procedures and strivings for the best customer advocacy.

Jobs Sales & Customer Service Advisor »
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Coventry (uk)

Found in Reed - manager / customer analyst position to develop customer relationships, analyse accounts and add value Job Title: Customer Account Advisor 12 month fixed term contract Salary: 21,000 Location: Outskirts of Coventry An exciting opportunity has come available to join a reputable company to support in an account manager / customer analyst position to develop customer relationships, analyse accounts and add value to your customer accounts. This is a transactional role which requires strong customer service and analytical skills. This is a 12 month fixed term maternity contract. Key Duties/Responsibilities: * Processing customer orders in a timely manner and advising on despatch * Maintaining effective data, reconciling data, invoicing and updating administration for customer accounts * Responsible for promptly responding to all customer queries and complaints * Build long term relationships with customers and delivering first class customer service * Negotiate confidently with customers regarding price increases, margins and setting up new contractual terms * Data analysis of customer accounts and producing monthly MI reports * Daily use of Excel using pivot tables, v look ups and formulas * General administration duties such as updating CRM database, scanning and filing documentation electronically Key Skills/Experience Required: * Proven background in a customer service / account management role is essential * Ability to prioritise your workload and excellent time management and organisational skills * Ability to probe and confidently question customers * Analytical mindset with the ability to analyse financial data * Naturally commercially astute * Friendly and professional manner * Hardworking, motivated and driven Benefits: * 25 days holiday plus 8 Bank Holidays * Private healthcare * Free parking It is expected for this role to have a start date in July or August 2020. Interviews will be completed by video link. If you are actively looking for a new opportunity then please click to apply. If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position. Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd. Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

Jobs Customer Account Advisor »
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Leeds (uk)

Found in Reed - service whilst helping customers to manage their financial situation to make memorable customer Duration: 9 months? contract Start Date: 15th June and 29th June 2020 Shifts: Various shift options available, you can choose a fixed shift out of the following 5 options: Shift 1 = Mon - Fri 8am - 3.30pm Shift 2 = Mon - Fri 9am - 4.30pm Shift 3 = Mon - Fri 8am - 3.30pm Shift 4 = Tue - Sat 8am - 3.30pm Shift 5 = Tue - Sat 9am - 4.30pm As the entire country, and indeed the world, continues to respond to the impact of COVID-19, our client is doing everything they can to ensure they play it?s part and looking after their Financial Services customer. During these unprecedented times, they understand some of their customers will be worrying about their finances so we?re looking for Customer Service Advisors to bolster their existing team to ensure they can meet their customer needs. The Candidate: We?re seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make customers feel happier about money. The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need. You?ll provide a fantastic customer service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you?ll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy. Duties and Responsibilities: * Contacting our customers to discuss their financial situation * Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer * Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams * Where necessary working to defined processes managing cases through the courts to recover monies owed * Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events * Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience * As we?re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow * Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us Skills: We?d love you to bring: * Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service * The ability to be insatiably curious, asking questions and negotiating to deliver the best solution * Flexible working to suit customer needs and business demands * Previous face to face or telephone based customer experience * A caring, positive attitude with a genuine desire to exceed our customers? expectations All offers of employment are conditional and you will only be able to start in the position after completing a strict vetting process including a credit check, a criminal record check and reference checks.

Jobs Customer Service Advisor »
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Coventry (uk)

Found in Reed - and professionally. You will have experience of end to end enquiry case management in a customer services environment As a business Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more, Be Customer Obsessed. We run our business by these values and they are reflected in all our roles, see below how you will embody them as a Customer Resolutions Advisor . This is a great time to be joining us, we?ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us. As a Customer Resolutions Advisor , you will responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside Depot and Field Teams. This role will be based in the depot, not in the call centre. You will also; Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 4 hours Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer. Work with Compliance Managers to ensure business rules and criteria for courier compliance is applied when parcels are incorrectly scanned as delivered/returned to depot Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly Investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer To be successful in this role; This role is a really important role in Hermes as you be the point of contact for our customers ensuring they receive a great service and their query is resolved quickly and professionally. You will have experience of end to end enquiry case management in a customer services environment and have managed customer complaints. You will be emotionally intelligent able to deal with multiple customer cases at a time sometimes of a challenging nature and can diffuse a situation so that the best outcome for the business and customer is reached. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries. So what can we offer you? We can offer you a competitive salary and 22 days annual leave. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we?re sure we?ve got something for you. As well as great benefits we can also provide you with the opportunity to further your career with vocational qualifications and in-house training. Hermes isn?t just about parcels; it?s about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

Jobs Customer Resolutions Advisor »
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Liverpool (uk)

Found in Reed - and professionally. You will have experience of end to end enquiry case management in a customer services environment As a business Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more, Be Customer Obsessed. We run our business by these values and they are reflected in all our roles, see below how you will embody them as a Customer Resolutions Advisor . This is a great time to be joining us, we?ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us. As a Customer Resolutions Advisor , you will responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside Depot and Field Teams. This role will be based in the depot, not in the call centre. You will also; Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 4 hours Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer. Work with Compliance Managers to ensure business rules and criteria for courier compliance is applied when parcels are incorrectly scanned as delivered/returned to depot Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly Investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer To be successful in this role; This role is a really important role in Hermes as you be the point of contact for our customers ensuring they receive a great service and their query is resolved quickly and professionally. You will have experience of end to end enquiry case management in a customer services environment and have managed customer complaints. You will be emotionally intelligent able to deal with multiple customer cases at a time sometimes of a challenging nature and can diffuse a situation so that the best outcome for the business and customer is reached. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries. So what can we offer you? We can offer you a competitive salary and 22 days annual leave. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we?re sure we?ve got something for you. As well as great benefits we can also provide you with the opportunity to further your career with vocational qualifications and in-house training. Hermes isn?t just about parcels; it?s about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

Jobs Customer Resolutions Advisor »
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Plymouth (uk)

Found in Reed - and professionally. You will have experience of end to end enquiry case management in a customer services environment As a business Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more, Be Customer Obsessed. We run our business by these values and they are reflected in all our roles, see below how you will embody them as a Customer Resolutions Advisor . This is a great time to be joining us, we?ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us. As a Customer Resolutions Advisor , you will responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside Depot and Field Teams. This role will be based in the depot, not in the call centre. You will also; Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 4 hours Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer. Work with Compliance Managers to ensure business rules and criteria for courier compliance is applied when parcels are incorrectly scanned as delivered/returned to depot Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly Investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer To be successful in this role; This role is a really important role in Hermes as you be the point of contact for our customers ensuring they receive a great service and their query is resolved quickly and professionally. You will have experience of end to end enquiry case management in a customer services environment and have managed customer complaints. You will be emotionally intelligent able to deal with multiple customer cases at a time sometimes of a challenging nature and can diffuse a situation so that the best outcome for the business and customer is reached. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries. So what can we offer you? We can offer you a competitive salary and 22 days annual leave. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we?re sure we?ve got something for you. As well as great benefits we can also provide you with the opportunity to further your career with vocational qualifications and in-house training. Hermes isn?t just about parcels; it?s about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

Jobs Customer Resolutions Advisor »
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Leeds (uk)

Found in Reed - environment. At least one year?s experience with a customer service environment. Peoples person Highly Role: Customer Service Advisor Location: Leeds Salary: 8.72 Benefits Hours : 8:30am - 5:00pm Monday to Friday Do you love helping others? Are you looking for a new role in which you can really help those in need? Interested in working in a team environment delivering customer care and assisting with patient queries? BENEFITS Brand New Offices Contributory pension (discounted insurance Aviva*) Employee discount site Fantastic Training Working in a team environment 25% Discount on staff health and beauty purchases Social events throughout the year Park Life Membership (exclusive offers and discounts for The Springs, Leeds) Free onsite parking and refreshments Cycle to work scheme 25 days annual leave increasing with service, plus bank holidays. ROLE Providing great customer service to new and existing patients. Controlling, managing and ordering medication. Working across a number of platforms including calls, emails, social media and live chat. Prioritise tasks and multitask when needed Ability to hit KPI?s and targets Good computer and keyboard skills. THE PERSON At least one year?s experience in a call centre environment. At least one year?s experience with a customer service environment. Peoples person Highly motivated with the desire to succeed. At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please click here: http://privacy/

Jobs Customer Service Advisor »
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Sheffield (uk)

Found in Reed - and ensure that the customer?s experience with the business is always to the highest standard. The successful Elevation Recruitment Group are recruiting a Customer Service Administrator on behalf of a highly reputable, people orientated, national construction business. This is an exciting opportunity for an experienced customer service professional to join an established team based in Sheffield to help continue the businesses rapid growth. The purpose of the role is to provide an outstanding level of customer service and ensure that the customer?s experience with the business is always to the highest standard. The successful candidate will be dealing with a wide portfolio of customers and providing accurate reporting and analysis to the business. Responsibilities will include; - Monitoring and responding to all customer related mailbox queries within agreed timescales - Maintaining accurate and concise records of all communication - Action and report all issues received through the system ensuring to adhere to timeframes set out in service level agreements - Sourcing and identifying relevant customer information to ensure you can give the best level of customer service - Updating the internal databases continuously and sending monthly reports as and when required - Producing reports analysing the common trends and other relevant weekly updates - Providing support to regional offices for any customer related queries - Contacting customers throughout their journey to ensue they are fully aware of timeframes Requirements: - Experience working within a customer service role is essential - Excellent telephone manner with a strong customer focused approach - The ability to work effectively as part of a team - Strong written and verbal communication skills with focused attention to detail - Good time management and the ability to multi-task to meet set deadlines Package: - 26 days per annum plus bank holidays - Discretionary Bonus Scheme - Holiday Buy Back Scheme - Company Pension Scheme - Private Medical Insurance Scheme - Life Assurance Scheme Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Customer Service positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.

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Nottingham (uk)

Found in Reed - customers deserve the best possible customer service and customer experience. As a result of this rapid Customer Service Advisor Up to 18,500 per annum Closing Date for this application is 11/03/2020 If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment. Location: Shirebrook, Mansfield, NG20 You would be required to work full-time (40 hours per week) 9am-6pm shifts over 5 days out of 7 with a team rota for cover to 8pm. Do you have a passion for Customer Service? Enjoy working in a fast paced environment where no two days are the same? Then why not join one of the fastest growing retail companies in the country! As we continue to grow both in-store and online we recognise the need to recruit the best as our customers deserve the best possible customer service and customer experience. As a result of this rapid growth, we are currently looking for Customer Service Advisors to join our fantastic team here at our modern head office in Shirebrook, Mansfield. Reporting to the Team Leader you will be the first contact our customers have with Sports Direct. Role Purpose To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of Sports Direct. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers? experience with Sports Direct is the best that it can be. Key Responsibilities: * Provide excellent and personable Customer Service to Sports Direct customers through all available channels * Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer?s needs. * Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Sports Direct. Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Sports Direct functions to reach best resolutions and through that actively promote best practice. * Take action on customer feedback to recover potentially lost customers and/or resolve concerns. Essential Skills/Experience : * Excellent written, verbal and presentation skills * Committed to the delivery of an exceptional level of customer service * Excellent PC literacy and a working knowledge of Microsoft packages * Ability to work well under pressure and multi task * Ability to pay close attention to detail and not scared to challenge the norm and think outside the box * Natural ability to work independently within an established team * Show respect to others in a positive manner and build strong working relationships * Strong team player and role model, capable of gaining trust from your team and peers * Enthusiastic, positive, resourceful and resilient. In return for joining us at Sports Direct, you will receive a competitive salary, staff benefits (including staff discount), ongoing training, coaching and support with many opportunities to progress within the company as we continue to expand. If you believe you meet the above criteria and feel that this could be the role for you then what are you waiting for? *******APPLY NOW!******* Customer Service Advisor Facebook Twitter LinkedIn Instagram $(document).ready(function() { var link = $(?.apply-link?).attr(?href?); $(?.jd-apply a?).attr(?href?, link) var headline = $(".jd-footer-headline").text().split(/ /); $(".jd-footer-headline").html( headline.slice(0, Math.floor(headline.length / 2)).join(" ") " " headline.slice(Math.floor(headline.length / 2)).join(" ") ); });

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Leicester (uk)

Found in Reed - customer experiences (say goodbye to long call waits and hello to transparent and consultative customer Gradate Customer Satisfaction Specialist - Renewable Energy Sector - Role within an amazing company! If you are passionate about providing outstanding customer service and building customer relations this is the right opportunity for you! This Europe leading company is looking for candidates who are not afraid of a challenge! It is more than just a customer service role, it is a mission to achieve the best customer satisfaction possible. BENEFITS- as they are important right? 23 days holiday plus bank holidays pension contributions following completion of the trial period Friday night social/drinks every week (we ?dial-in? to London and Brighton offices, to encourage involvement and engagement) Yoga on Thursday mornings/ 5-a-side football league/ weekly rock climbing. Team day outs- theme parks, escape rooms, cinema, dinners. At least 5 social?s per year, from ?pub-golf? to ?pub quiz?s Company-wide summer and Christmas parties in London Celebrate ?Gay Pride? and other important cultural events in London Opportunities to attend industry events and award ceremonies Opportunities to work across all three offices: Leicester, London, and Brighton Annual festival trip to Bristol Bespoke and tailored progression and development based on interests and skillset. OVERVIEW TO COMPANY: This business is a renewable energy supplier making waves in the industry. As an agile and innovative start-up, it brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service. The business was founded on a few key principles: They provide green energy to the mass market Also, provide fantastic customer experiences (say goodbye to long call waits and hello to transparent and consultative customer experience) Invest heavily in technology to create slick experiences and modernise a dated industry. Five-star rating on Trustpilot (highly unusual for an energy supplier!) They?ve recently partnered with a legendary UK multinational retailer to relaunch energy. Also, the official energy sponsor of a huge football club! An excellent chance to join an exciting scale-up business within the energy supply sector - one that?s at the forefront of changing the landscape of the energy industry. A job with them offers the best of both worlds: on the one hand, backing from a large, well-capitalised corporate, and on the other, the dynamic working environment of a start-up company. Main responsibilities: Delivery of a service that customers will love End to end customer operations including the efficient delivery of customer services, billing, metering and payments Helping to coordinate & manage third party industry partners Contributing to the design, thinking and specification of in-house technology to systematize and automate processes Supporting the implementation of new projects and processes across the operations team PERSON SPECIFICATION: 2:1 and above at degree level- desirable Able to commute to Leicester office within max 1 hour Have the right to work Full-Time in the UK Open-minded Approachable Inclusive emotional intelligence and full of empathy Dedicated to sustainability Excited to help customers Ability to deal with challenging situations and empathise with customers who are facing complex problems. Enthusiastic and passionate about customer service Positive individuals who want to be part of a company that will continue to be the best in the industry. Experience in the customer service industry

Jobs Graduate Customer Satisfaction Specialist »
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Leicester (uk)

Found in Reed - customer experiences (say goodbye to long call waits and hello to transparent and consultative customer If you are looking to joina forward thinking firm and have a passion for customer service this is the company and role for you. If you are passionate about providing outstanding customer service and building customer relations this is the right opportunity for you! This Europe leading company is looking for candidates who are not afraid of a challenge! It is more than just a customer service role, it is a mission to achieve the best customer satisfaction possible. BENEFITS 23 days holiday plus bank holidays pension contributions following completion of the trial period Friday night social/drinks every week (we ?dial-in? to London and Brighton offices, to encourage involvement and engagement) Yoga on Thursday mornings/ 5-a-side football league/ weekly rock climbing. Team day outs- theme parks, escape rooms, cinema, dinners. At least 5 social?s per year, from ?pub-golf? to ?pub quiz?s Company-wide summer and Christmas parties in London Celebrate ?Gay Pride? and other important cultural events in London Opportunities to attend industry events and award ceremonies Opportunities to work across all three offices: Leicester, London, and Brighton Annual festival trip to Bristol Bespoke and tailored progression and development based on interests and skillset. OVERVIEW TO COMPANY: This business is a renewable energy supplier making waves in the industry. As an agile and innovative start-up, it brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service. The business was founded on a few key principles: They provide green energy to the mass market Also, provide fantastic customer experiences (say goodbye to long call waits and hello to transparent and consultative customer experience) Invest heavily in technology to create slick experiences and modernise a dated industry. Five-star rating on Trustpilot (highly unusual for an energy supplier!) They?ve recently partnered with a legendary UK multinational retailer to relaunch energy. Also, the official energy sponsor of a huge football club! An excellent chance to join an exciting scale-up business within the energy supply sector - one that?s at the forefront of changing the landscape of the energy industry. A job with them offers the best of both worlds: on the one hand, backing from a large, well-capitalised corporate, and on the other, the dynamic working environment of a start-up company. Main responsibilities: Delivery of a service that customers will love End to end customer operations including the efficient delivery of customer services, billing, metering and payments Helping to coordinate & manage third party industry partners Contributing to the design, thinking and specification of in-house technology to systematize and automate processes Supporting the implementation of new projects and processes across the operations team PERSON SPECIFICATION: 2:1 and above at degree level- desirable Able to commute to Leicester office within max 1 hour Have the right to work Full-Time in the UK Open-minded Approachable Inclusive emotional intelligence and full of empathy Dedicated to sustainability Excited to help customers Ability to deal with challenging situations and empathise with customers who are facing complex problems. Enthusiastic and passionate about customer service Positive individuals who want to be part of a company that will continue to be the best in the industry. Experience in the customer service industry

Jobs Graduate Customer Specialist »
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London (uk)

Found in Reed - for the job? Are you over the age of 18 ? Do you have previous customer service experience? Good communication Ontrak Recruitment & Training are actively seeking committed and outgoing Customer Service Assistants to support our client across different locations. The role will be based at Elephant and Castle and will be on a shift basis with the earliest starting at 05:00 and the latest finishing at 00:00 and can include weekdays and weekends, so flexibility is required. Key responsibilities: Provide outstanding customer service to all rail passengers. Managing difficult situations Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times Being vigilant and visible to all customers and other members of staff Helping passengers with luggage and buggies (once the parent/carer has taken the child out of the buggy first) Assisting customers with the usage of lifts Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied Complying with station security including the HOT protocol Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when required Making announcements on the hand held radio (if required) Carry out emergency procedures as locally specified on your induction Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company) Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge Ensuring the station is always well presented Working alone Are you the right candidate for the job? Are you over the age of 18 ? Do you have previous customer service experience? Good communication and presentation skills. Do you have the flexibility to work different shift times ? You must be available to start immediately as these are temporary positions. Please note you must be able to get to your location of work for a 06:00 start, the latest finish could be 23:30. Please note shifts can be either 8 or 12 hours.

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Birmingham (uk)

Found in Reed - and surpassing targets? We have an exclusive opportunity for a Customer Sales Advisor to join this market-leading Are you an ambitious and engaging individual, who thrives on speaking to new potential clients? Would you enjoy working in a genuinely fast-paced and dynamic environment? Do you enjoy meeting and surpassing targets? We have an exclusive opportunity for a Customer Sales Advisor to join this market-leading education and training provider, based in South-East Birmingham. In this lively sales role that will keep you on your toes, you will speak with high volumes of potential customers on a daily basis, through outbound calls. As a Customer Sales Advisor, you will advise customers on what package would be best suited to their requirements, answering any queries they may have about this organisation?s services. With a consultative approach and pro-active manner, you will follow warm leads by making outbound calls to potential customers who enquired through the website. In this fantastic opportunity, you will log and track leads onto the bespoke CRM system, keeping it maintained with a high level of efficiency whilst managing confidential information. As a Customer Sales Advisor in this fantastic organisation, receiving outbound calls you will listen to the needs of each customer you speak to, fully understanding what they require before advising the best package for them. In this role where no two days will be the same, you will ensure that you are always up-to-date with the latest courses and packages, to make sure you can always provide the highest level of customer service. For this exciting and rewarding Customer Sales opportunity, you will need to be a customer focused and charismatic individual, who genuinely enjoys interacting with a high volume of people on a daily basis. You will need a minimum of six months? experience in similar telesales role , ideally in a busy contact centre environment. With outstanding communication skills, and the drive to go the extra mile for your customers, you will be the type of person who thrives on hitting and exceeding KPI?s. As a Customer Sales Advisor, you will need to have a genuine passion for sales, with a proven track record of meeting targets set to you. This role requires someone with a high level of flexibility , as it will see you working on several shift patterns, which will include standard 5:30pm finishes but with some shifts ending at 9:30pm on a rotational basis. This role will also see you work a reduced shift on one Saturday per month, from 12pm to 6pm. You will need to be a car owner and have the willingness to forge a successful career within a truly exceptional education and training provider. In return, you will receive a wonderful salary and benefits package, including free parking and free lunch and sales incentives, and have the chance to further your sales career within a supportive and market-leading organisation in South-East Birmingham. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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Lancashire (uk)

Found in Fish4Jobs - ote 70-80k: Anonymous: Customer Success Manager - GBP35k to GBP40k basic plus commission plus ote 70-80k: Anonymous: Customer Success Manager - GBP35k to GBP40k basic plus commission plus benefits (GBP70k - GBP80k OTE)Based ManchesterCiptex has been a pioneer in clou Lancashire

Jobs Anonymous: Customer Success Manager »
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Cambridgeshire (uk)

Found in Fish4Jobs - are recruiting for a new Relationship Manager for a growing Software / Technology organisation based just ou 21000.00 - 30000.00 GBP Annual: Anonymous: Software Relationship ManagerCooper Lomaz are recruiting for a new Relationship Manager for a growing Software / Technology organisation based just ou Cambridgeshire

Jobs Anonymous: Software Customer Manager »
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Essex (uk)

Found in Fish4Jobs - 35000.00 - 40000.00 GBP Annual + Car Allowance: Anonymous: Customer Service Manager (After Sales 35000.00 - 40000.00 GBP Annual + Car Allowance: Anonymous: Customer Service Manager (After Sales)Field BasedBasic GBP35,000 - GBP40,000 + Car AllowancePermanent, Full-timePriority Recruitment are looking for a Essex

Jobs Anonymous: Customer Service Manager »
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Gateshead (uk)

Found in Fish4Jobs - experience management, based in state of the art offices at Gateshead quayside is looking to r Gateshead 17000.00 - 18000.00 GBP Annual: Anonymous: Our client, a worldwide leader in multichannel customer experience management, based in state of the art offices at Gateshead quayside is looking to r Gateshead

Jobs Anonymous: Danish Language Customer Advisor »
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Leeds (uk)

Found in Reed - . Description As French Speaking Customer Service Advisor, you will report into the Customer Service Manager Page Personnel are currently working with a well known business who have an exciting opportunity for a French Speaking Customer Service Advisor to join their growing team at their offices based in Leeds. Client Details Page Personnel are currently working with a well known business who have an exciting opportunity for a French Speaking Customer Service Advisor to join their growing team at their offices based in Leeds. The business has seen consistent growth recently and so requires extra assistance within their customer service team! They have excellent on site facilities, with free parking and other company benefits. Description As French Speaking Customer Service Advisor, you will report into the Customer Service Manager. Duties will include, however, not be limited to; handling customer queries over the phone and email, report customer feedback, ensure a friendly and professional manner when dealing with customer complaints and queries and offer support and advise to customers. Profile Have held a similar position previously in a professional environment Previous Customer Service experience Fluent in speaking and writing French. Job Offer 18,000 - 20,000 annual salary generous company pension company events free on site parking plush offices on boarding remotely well known business company discounts

Jobs French Speaking Customer Service Advisor »
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Birmingham (uk)

Found in Reed - of contact for customers at an order acceptance level and onwards, managing the relationship and encouraging Customer Project Coordinator (Construction Manufacturing) This exciting new role has come about due to our client opening their new Technical Services Office close to Birmingham City Centre! You will be part of a brand new team comprising of Technical Services, Design Engineers, CAD Engineers and the CAD Technicians who will all work closely to you to enable an exceptional delivery of customer service. Not only will you be taking a brand new role, you will also be part of an exciting time for this client as they plan to globally dominate their specialism in Construction Manufacturing an Contracting. As our new Project Co-ordinator your role will be to ensure the efficient processing of all Projects from hand over through to Delivery. In order to meet commitments to customers, the job holder will liaise closely with Sales, Production, Design, Transport, Installation and Accounts. The Customer Service Department plays a pivotal role in the business by co-ordinating the input of several disciplines to achieve customer satisfaction, and ensure the profitability level for each project is achieved Key responsibilities include: Point of contact for customers at an order acceptance level and onwards, managing the relationship and encouraging repeat business Review and discuss orders with the customer to gain an understanding of the project, from design to install Discuss and review the project with the business and ensure all collaborative information is received in a timely manor Input orders into the companies computer systems, processing and checking details and resolving any issues or queries. The timely release of order details to Production/Operations team from the Design and Customer Service Departments Handling day-to-day enquiries received regarding customer contracts, products and general administration duties. Co-ordinating the delivery of each contract inline with the initial project discussion Tracking Key Milestones within each order to ensure KPI?s are met Responding promptly and effectively to both Internal and External Stakeholders Logging of complaints and tracking of timelines The successful candidate will possess the following skills and experience: Construction background Knowledge, Sub-Contractor level preferable. Ability and interest in learning about and understanding the manufacturing process? Champion the Customer?s requirements at all times Be committed, driven, resourceful and have a positive can do attitude Problem Solver and provide continuous improvements solutions Be a valued and participative member of the team Be able to learn new skills quickly Contractual Benefits: Salary 22,000 - 26,000 (depending on experience) Annual guaranteed bonus Monday to Friday hours full time (early finish on a Friday) 24 days annual leave plus bank holidays Pension contribution up to 9% NOTE: All new offices are compliant with current social distancing measures To Apply: Please click on the link to apply ensuring all your details and contact information are fully up to date. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

Jobs Customer Service Project Coordinator Manufacturing »
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Cardiff (uk)

Found in Fish4Jobs - Competitive: Anonymous: Immediate start required - Customer Service Team ManagerOngoing temporary Competitive: Anonymous: Immediate start required - Customer Service Team ManagerOngoing temporary contract - weekly payFull time hours - Cardiff - (CF10)14th April start date Cardiff

Jobs Anonymous: Customer Service Team Manager »
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Hampshire (uk)

Found in Fish4Jobs - monthly bonus+ Benefits: Anonymous: Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the Hampshire

Jobs Anonymous: Customer Service Account Manager »
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Stockport, ENG (uk)

CV- Library

Found in ZipRecruiter - Customer Experience Executive Holt Recruitment are recruiting for a customer experience executive ... Deliver against quarterly objectives agreed in advance with your line manager i.e. achieve daily ...

Jobs Customer Experience Executive »
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Hampshire, ENG (uk)

CV- Library

Found in ZipRecruiter - Create a clear internal & external "superb customer experience" vision, deploying strategies to create engaged staff and customers . Responsibility for the management of the Customer Service and ...

Jobs Customer Engagement Manager »
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London, ENG (uk)

Hays Specialist Recruitment Limited

Found in ZipRecruiter - Experience in handling inbound calls and emails in a fast-paced environment (contact centre) * Experience in using different software/CRM systems * Articulate, professional telephone manner * Ability ...

Jobs Customer Experience Consultant »
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London, ENG (uk)

Hays Specialist Recruitment Limited

Found in ZipRecruiter - What you'll need to succeed You will have previous experience managing a 3rd party/outsourced Customer Service team or Contact Centre and have been previously involved in the change management ...

Jobs Customer Care Operations Manager - 6 month FTC »
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London, ENG (uk)

STR Group

Found in ZipRecruiter - Customer Care Operations Manager- London- 6 months fixed term contract- £65-75k plus holiday and ... It is also vital you have experience managing 3rd party suppliers and be able to demonstrate how ...

Jobs Customer Care Operations Manager »
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Manchester, ENG (uk)

Elevation Recruitment Group

Found in ZipRecruiter - To drive and establish an excellent customer journey and after sales experience for our customers ... Update customers and manage expectations * Work with internal teams to deliver quality above all ...

Jobs Customer Relations Manager »
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The previous job ads are the result from searching for:

Jobs Customer Experience Manager

  Evaluation : 3.0 out of 5
based on 13 interactions.

About the role A passion for great service! We are looking for passionate Customer Experience Managers to help us change the retail customer... We?re Lowell. Haven?t heard of us? Then let us say hello. You may not know us, but our reputation?s growing. We help our customers pay off their debts in practical and affordable ways. And, we do it honestly, ethically, and without any confusing legal jargon. We?re expanding quickly, and looking for people who really want to help our customers turn their finances around. People who really want to make a difference. People like you? So that?s us. Now, let?s talk about your role. Customer focus is a central part of Lowell?s values and essential for a successful, modern consumer business. The Customer Experience Insight Analyst will use their analytical skills to provide new and creative insight to business decision makers to continually improve customer experience and achieve better customer outcomes to help Lowell achieve industry leading customer experience. Key duties & responsibilities: The role holder will carry out detailed analysis of the customer experience tracking research, identifying customer sector, client, status and appropriate demographics providing Lowell with actionable insights. The role holder will use a range of data sources including customer experience tracking research, complaint root cause analysis,...


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