Rewards and Benefits On Offer; Great Working Environment - a very friendly culture and team atmosphere The opportunity to work with a dynamic and cultured team of professionals A permanent position Onsite parking is available. Immediate starts! The Company you will be working for; Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below. The Role you will be doing; Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely. You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines. Deliver excellence in Customer Service and Technical advice. Update all customer contact notes onto the company?s computer system and database. Take customer payments. Issue replacement products as required. Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions. Ensure all technical enquiries received by e-mail are managed and cleared. Admin duties when required, such as data entry, spreadsheets, and other office tasks. Authorise service calls received from engineers on site. To undertake the necessary and relevant training on company products. To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business. Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy. Ensure to adhere to companies Health & Safety policy & procedures. About you; Previous Experience working a Technical related support role is advantageous. Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller. Experience of working in a Customer Service orientated role & have a solid understanding of good customer service. Capable of handling high call volumes at all levels including demanding calls. Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls. Reliable and punctual. Strong competency and ability to use various computerised systems with good typing skills. Experience in using Microsoft Office based systems, including CRM.
