Company Description SGS are the world?s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Performance related bonus (discretionary and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: Customer Service Hours: 37.5 Monday - Friday - 9:00 am till 5:00 pm Job Location: Leicester - Hybrid Salary: 23, 810 - 25, 500 As our Customer Service Advisory (non food) You will Successfully own and manage a volume of product lines within a timeframe, to ensure the client?s key milestones are met. Provide non-technical operational support to internal departments, suppliers, clients and other external bodies via email and telephone. Work with the Account Managers to ensure the smooth running, success and development of a Global Contract and take on additional clients and projects as gained. Follow up on sales inquiries, liaise with the team leader and advisor to issue quotations to clients, ensuring all actions and communications are recorded in Salesforce. Own multiple email inboxes and telephone calls. PO Chasing and invoicing for all completed products and financial reporting. Qualifications Skills & Knowledge Good written and verbal communication skills Be able to work proactively within defined processes and deadlines with little supervision. Build professional relationships with both internal and external stakeholders. Be highly organised, practical and pro-active. Have a methodical and structured approach to managing high volumes of products. Have excellent computer skills, including Microsoft Office Packages. A positive work ethic and a can do attitude. Qualifications At a minimum must be qualified to A Level (or equivalent). Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
