Lane Performance Supervisor - Permanent Location: Onsite at Birmingham Airport (this role does not allow remote working due to the nature of the role) Location of your role within the airport: Passenger Search Area/Security Shift patterns: 12-hour shifts (days and nights) Salary: 35,500pa yearly bonus Grade level: Supervisor *All applicants must have lived in the UK for at least 3 years and have the right to work to be eligible for this role* Please note we can consider candidates who don?t have experience or a background in a Security Control environment, but you will need to have experience working in a fast-paced work environment and can think on the spot and make decisions quickly and effectively. Past successful candidates have normally come from a background in; big retail stores (e.g. Costco or Ikea) or Events Management with a high volume of people and have the operational piece or Ex prison officers or Ex police. Birmingham Airport is the UK?s seventh-largest airport, serving over 120 direct destinations and over 400 onward connections. With projections to serve more than 18 million customers annually by 2033, we?re evolving into a major transport hub. About the Role As a Lane Performance Supervisor, you will lead a team of Security Officers within the Passenger Search Area, ensuring safe, compliant, and efficient operations. Your key responsibilities include providing coaching, supporting staff welfare, maintaining high-performance standards, and driving continuous improvement. You will collaborate with the Security Duty Manager to ensure operational goals are met, focusing on compliance, throughput, and customer satisfaction. Key Duties & Responsibilities: Lead by example, demonstrating high professional standards and promoting a positive, high-performing team culture. Motivate and support your team, providing coaching and developmental opportunities. Manage staff performance, addressing issues promptly and in line with company policies. Ensure compliance with regulatory standards and safety protocols. Optimize lane performance, ensuring maximum throughput and adherence to compliance targets. Engage in continuous improvement initiatives, using data to inform decision-making and improve performance. Deliver exceptional customer service, balancing security measures with a positive passenger experience. Respond to emergency situations such as security breaches, fire evacuations, and un-attended items. Conduct equipment testing and report faults promptly. Support the company?s mission to ensure every journey is executed with pride and safety. Candidate Requirements: Previous experience in supervising or managing teams, with a focus on coaching and mentoring. Strong communication and interpersonal skills with the ability to manage and influence people. Excellent organizational and time-management skills, with the ability to handle conflicting demands. Ability to demonstrate impartiality, confidentiality, and empathy when dealing with staff and customers. A high standard of personal compliance and professional conduct. Ability to provide constructive feedback and support employee development. Strong IT skills, including proficiency with Microsoft Office and relevant systems. Experience in coordinating emergency responses and report writing. Knowledge of continuous improvement principles. Willingness to obtain relevant aviation security qualifications (Ground Security Officer, Ground Security Supervisor, Threat Assessor).
